Trya
A customer in a fitting room needs a different size. A shopper three aisles over can't find what they came for. The same platform routes each request to the nearest available associate in seconds. Any in-store moment, made requestable.
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Customers often need help at the exact moment they’re closest to making a purchase—but that help is rarely available when and where they need it.
Our platform bridges that gap by turning in-store customer requests into real-time actionable tasks for store associates.
Starting in the fitting room, customers can request a different size, another colour, styling support, or assistance without leaving their space. That request is instantly routed to the nearest available associate based on proximity and availability.
Associates receive the task through a single mobile interface, claim it, complete it, and update status in real time.
Managers gain a live operational view of what’s happening across the floor—request volume, wait times, completion rates, and service bottlenecks—allowing them to improve staffing decisions and recover lost sales opportunities before they happen.
What begins as a fitting-room experience becomes a scalable service layer for the entire store - from floor help and clienteling to curb side and beyond.
Watch the Trya demo
Retail Service Breaks at the Moments That Matter Most
Physical retail still depends heavily on customers finding help on their own. But when service is delayed or unavailable, high-intent purchase moments are lost—often without anyone noticing. From fitting rooms to the sales floor, retailers lack a seamless way to connect customer requests with available staff in real time.
Customers leave fitting rooms to search for another size or colour, lose momentum, and often leave without buying.
Shoppers walk the floor looking for an associate, wait too long, or abandon the request altogether.
Some associates are overloaded while others remain underutilized, with no real-time visibility into who is available.
Store managers can’t easily measure response times, missed requests, or service bottlenecks—making operational issues difficult to identify and fix.
A Real-Time Service Layer for the Modern Store
We digitize in-store service requests and intelligently route them to the right associate in real time. By creating a connected layer between customers, associates, and store operations, we help retailers deliver faster service, improve conversion, and run more efficient store teams—starting with fitting rooms and scaling across the store.
Customers can request help exactly where they are—whether in a fitting room, on the sales floor, or at pickup—without breaking their shopping journey.
Requests are automatically assigned to the nearest available associate based on location, availability, and workload, ensuring faster response times.
A single interface for associates to receive, claim, manage, and complete requests across fitting room support, floor help, curb side, and more.
Managers get real-time analytics into request volume, response times, completion rates, and team utilization—turning store service into something measurable and optimizable.
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